(Virtual) Lunch & Learn Series

Technique Boutique:
Observation: From Sight to Insights

An IIBA Chapters Virtual Event

Presented by IIBA Palmetto, DC Metro, Nova Scotia, and Ottawa-Outaouais Chapters

Tuesday, February 13, 2024

11:30 AM – 12:30 PM Eastern Standard Time, UTC - 5 hours
(12:30 PM – 1:30 PM Atlantic Standard Time, UTC - 4 hours)

Get ready for the next session of our lunch-and-learn series! Here's an opportunity to take a break from your workday to enhance your BA skillset and learn from fellow BAs. In our next Technique Boutique session, hosted by the IIBA Palmetto, DC Metro, Nova Scotia, and Ottawa-Outaouais Chapters, we will explore the technique of observation.

Observing and examining with our eyes might seem like a straightforward task. In reality, observation is a purposeful and detail-oriented technique that, when performed effectively, serves as an unsung hero in the work of business analysis professionals. This talk explores observation—an often-overlooked technique that has the potential to provide fresh perspectives and deeper understanding.

This session aims to shed light on the art and science of observation, showcasing its abilities to uncover hidden knowledge, understand behaviors, contextualize information, and provide a better understanding of business processes.

But there's more to observation than just being an observer. We'll explore how business analysis professionals can use observation to enhance their communication skills.

Price:  F R E E (for IIBA Members and Non-Members)

Education Hours: 1.0 CDU for IIBA Recertification

Location: Online via Zoom

Speaker: Susan Moore, CBAP, IIBA-AAC

Susan Moore is the Community Engagement Manager at IIBA. Before that, she was a business analysis professional with more than 20 years of experience in the finance, insurance, and utilities industries, working on both the Business and IT sides of organizations. Susan speaks frequently on business analysis-related topics such as career development, essential skills, and virtual communication. She writes about these topics (and more!) at TheVirtualBACoach.com. Susan holds IIBA’s  Certified Business Analysis Professional (CBAP) and Agile Analysis Certification (AAC) in addition to other business analysis and agile certifications.

Susan welcomes LinkedIn connections: https://www.linkedin.com/in/susanallenmoore/.